Contact us for reference questions, instruction in the use of library resources, and any other research-related needs.
Katz Library - UMA Augusta
207-621-3349
uma.library@maine.edu
20 Jewett Dr, Augusta, ME 04330
Nottage Library - UMA Bangor
207-262-7900
umab.library@maine.edu
85 Texas Ave, Bangor, ME 04401
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Library Instruction Research Help (Katz) |
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Book processing & Cataloging Course Reserves Interlibrary Loan (Nottage) |
The types of questions best handled by chat are ready reference (quick research and answer) and instruction in the use of OneSearch, the URSUS book catalog, databases and journals, and other resources. For reference questions that take a longer time to research and cannot be answered during a chat session, we will either reply through e-mail or call you, providing you leave us a daytime phone number where you can be reached. The types of questions we handle by e-mail are the same as for chat. In addition, we can answer more extensive reference questions.
The following are examples of the types of questions we cannot answer, but for which we may be able to provide a source:
Please be aware that the timeliness of the replies depends on when the e-mail was originally sent. If an e-mail is sent on Friday evening, or during holidays, there may be a delay in our response time.
Before using our services you need to read the applicable rules and policies pertaining to the chat and email services. By using these services, we understand you have read the applicable rules and policies regarding the chat and email services and have agreed to these rules and policies.
Rules pertaining to the questions submitted to our services:
All reference transactions are confidential. For statistical purposes, we will keep track of the questions and number of users–but not specific information on the users. Transcripts may be kept for a period of time to help us evaluate our service and help us with collection development.
