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July 18: 10 am-3 pm
July 19: 10 am-2 pm
228 Belfast Hall, UMA Bangor campus 

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Instructional Developtment & Media Services

Click on an image to learn more about our staff.

Instructional Development Staff

BJ Kitchin
Mina Matthews
Andrei Strukov
Anne Fensie
Heather Nunez-Olmstead
Michelle Lisi

Media Services Staff

Justin Hafford
Bill Starrett
Bob Coffin
Jane Finison-Jones
Laura Ingles
Rick Burns
Steve Hatch
Our email:

Photo of Robert “BJ” Kitchin Jr., MSW

Robert “BJ” Kitchin Jr., MSW

Interim Director
(207) 262-7859

Interim Director, Oversees Instructional Development, Media Services, Marketing, Off-Campus Library Services, and Maine CITE

BJ provides administrative oversight and leadership to University College Instructional Development & Media services, Marketing & and Communications, Off-Campus Library Services and Maine CITE. BJ serves as the co-chair of the e-Learning Technology Advisory Committee, a University of Maine System-wide team, supporting and developing strategies, direction, and plans for meaningful and innovative use of technologies which effectively support teaching and learning across the University. He also serves on strategic UMS committees aimed at the ongoing development of world-class teaching and learning experiences for Maine citizens and worldwide learners.

BJ and his family recently adopted a retired racing greyhound. He recommends everyone consider adopting a rescue greyhound. Magnificent, well mannered and a joyful addition to the family.

View BJ Kitchin's LinkedIn profile View BJ Kitchin's profile

Schedule with BJ.

Photo of Araminta “Mina” Matthews, MFA, GCDF

Araminta “Mina” Matthews, MFA, GCDF

Senior Instructional Designer
(207) 621-3338

Mina emphasizes lifelong learning in her career and personal life, pursuing scholarship in a diversity of fields to stay current as an instructional designer and the learning trends of distance education. In addition to her work at University College, Mina also teaches distance writing courses around the system. She has a terminal degree in Creative Writing (MFA), and certifications in career development, teaching, web design, and, most recently, a graduate certificate in Digital Curation from the University of Maine.

As UC’s Senior Instructional Designer, Mina is the primary coordinator for the UC Faculty Institute, overseeing a team of highly skilled professionals who bring together an annual conference for 250 UMS faculty each year. She also developed the Virtual Academic Writing Lab Tutors (VAWLT) program and training platform, the concept for the modular “Short Course” for New Online Faculty, and the framework for a career and college advising platform called Vocational Occupational Integrated Career Exploration Services (VOICES).  She works closely with faculty and program coordinators to clarify learning goals and define a strong match between the goal and the technologies or system-resources that can support those goals with the best pedagogy in distance education. She provides administrative leadership to the University College Instructional Design & Development team in partnership with the Senior eLearning Specialist. Mina sits on the UMA eLearning Committee in an advisory capacity and serves on the Blackboard Core steering committee.

As the lead author on a co-authored, peer-reviewed work with colleague, BJ Kitchin, Mina recently published a chapter on the topic of design patterns as a means to achieve social presence in the online classroom: Student-Teacher Interaction in Online Learning Environments. She is also collaborating on original research into concept-mapping as an early warning system with Dr. James Cook of UMA, as well as a full-length anthology of original research into effective strategies for teaching Fine Arts courses at a distance in collaboration with Shiva Darbandi, the Director of the JoAnne Waxman Library at the Maine College of Art. Mina is also a professionally published fiction author with several works of popular fiction available in the Ursus library system.

View Mina Matthews' LinkedIn profile View Mina Matthews’ profile

Photo of Andrei Strukov

Andrei Strukov

Senior eLearning Specialist
(207) 621-3303

Andrei brings experience generating and supporting a vision for faculty professional development. His strengths are illustrated in his partnering with faculty to assess their needs and goals, in his ability to to determine relevant and creative action steps to meet those goals, and with his targeted expertise in educational technologies, online pedagogical approaches and distance course delivery. 

With many years of full-time classroom teaching experience at the University Maine, Colby College and Bates College, Andrei understands needs and challenges that faculty face – and he speaks their language. He strongly believes that student engagement in any course – face-to-face, distance, or blended – is the key to success for student achievement and faculty expectations of learning outcomes.

View Andrei Strukov's LinkedIn profile View Andrei Strukov’s profile

Photo of Justin Hafford

Justin Hafford

Director of Advanced Media Services & Instructional Technology

Justin comes to University College after a nineteen-year tenure with UMaine. Most recently Justin was the Associate Director for Instructional Design and Development Services with the UMaine Center for Innovation in Teaching and Learning. He started his 19 years more than 20 years ago actually, as a student worker in 1995 and was hired as a professional in 1998 to the position of Instructional Multimedia Technology Specialist. Justin's career with UMaine has proven he is passionate and motivated to support faculty in all forms of learning where technology is integrated into the design of teaching and learning.

Justin is also known as a talented multimedia designer with professional skills in videography and video production, graphic design (digital and print) and web development. He shares UC's passion for collaboration.

View Justin Hafford's LinkedIn profile View Justin Hafford's profile

Photo of Anne Fensie, M.Ed.

Anne Fensie, M.Ed.

Instructional Designer
(207) 262-7779

Anne Fensie is an Instructional Designer with University College with an office in Bangor serving faculty throughout the state. Anne has taught at the high school level, in college, and through adult education. Her experience includes teaching, professional development, curriculum writing, and administration. With a focus on improving education outcomes for all learners, faculty find her patience and resourcefulness a welcome support. Anne is a specialist in Microsoft products and is skilled in multimedia production, including web design and video editing. Anne earned her Bachelor of Music Education from Ithaca College and a Master of Education in Instructional Technology from Bridgewater State College.

View Anne Fensie's LinkedIn profile View Anne Fensie’s profile

Photo of Heather Nunez-Olmstead

Heather Nunez-Olmstead

Instructional Designer
(207) 768-9544

Heather brings to UMA and University College experience designing and teaching distance courses for the University of Maine at Presque Isle, as well as blended and high-impact learning environments for alternative education. She has experience with secondary school administration and curriculum design and a history of educational advocacy.  She has been involved in piloting innovative college bridge programming for at-risk students, sitting on UMPI’s Pedagogical Committee--with a focus on assessment, and in presenting on partnerships between rural secondary and higher education at the National level.

Heather has a wide range of K-16 humanities teaching experiences, including facilitating socratic-style seminars for secondary and undergraduate students, designing distance courses for secondary and higher education, working with elementary and middle-level students in GT programming, as well as facilitating workshops to bolster girls’ confidence in STEM fields and interactive sessions Graduate students in a Master’s of Social Work program. Heather is a certified teacher in the state of Maine, with a MSEd. in Curriculum and Instructional Strategies from the University of New England and a Art Education degree from UMPI.

Heather serves the system-wide mission of University College, primarily serving the two northern campuses, UMPI and UMFK as well as the UC Houlton Center, and supporting the work of UMA as a leader in distance education.

View Heather Nunez-Olmstead's LinkedIn profile View Heather Nunez-Olmstead’s profile

Photo of Michelle Lisi, M.F.A.

Michelle Lisi, M.F.A.

VAWLT Coordinator
(207) 621-3370

As Coordinator of the UC VAWLT (Virtual Academic Writing and Library Tutors), Michelle is privileged to team with talented students, staff, and educators to deliver writing support across the UMaine System. She also enjoys working in distance education as a part of the University College Instructional Design and Development Department. A poet and short story writer, Michelle earned a BA in English and Communication at the University of Delaware and an MFA in Fiction Writing at Columbia University. She moved to Maine in 2002 to help her husband launch an independent video rental store in Brunswick. Since 2004, she has taught English, Humanities as well as test prep courses and tutored in writing centers at UMA, USM and CMCC. As an instructor, Michelle has developed multiple seminars focused on media and writing; as a coordinator, she has served the UMA Writing Center as well as the UC VAWLT, which she established with the UC ID&D team. Michelle’s favorite things are coffee, her 7 year old, and her two cats; she hates team sports, gender-normative children’s programming, and the word “moist.”

View Rich Frino's LinkedIn profileView Michelle Lisi’s profile

Photo of Bill Starrett

Bill Starrett

Media Services Technician CL 2
(207) 621-3223

Bill produces live video in the ITV classroom on the UMA campus. Off-air he assists faculty and students in Blackboard. Further, Bill creates instructional and special interest vignettes with Camtasia and Adobe Premier Elements. He holds a BS degree in Business Administration-Management from UMA and serves as the local access governmental television station manager at a nearby municipality, in addition to freelancing as a video producer specializing in capturing public events and streaming live content to the web from remote locations.

Photo of Bob Coffin

Bob Coffin

Media Services Technician CL 2
(207) 621-3047

Photo of Jane Finison-Jones

Jane Finison-Jones

Media Services Technician CL 2
(207) 621-3308

Jane is a Media Services Technician CL2 in the Media Services department at University College in Augusta. She supports faculty in planning courses for broadcast to the University College sites and centers statewide. She also aids students, faculty and staff with classroom/distance learning technologies such as Blackboard. She has a B.A. in Communication Education from the University of Massachusetts at Amherst and a certification in Graphic Design from the Art Institute of Boston.

Fun fact: Jane creates ceramic art, participates in improvisational theater and enjoys cycling and kayaking.

Photo of Laura Ingles

Laura Ingles

Media Services Technician II
(207) 262-7780

Laura has worked as an MST for University College for many years. She has worked with associates from the Orono, Bangor, Machias, and Augusta  University of Maine campuses as well as Eastern Maine Community College and Kennebec Valley Community College. Ensuring students have a smooth experience in their courses is one of her specialties. She also works directly with instructors to incorporate new technology and other materials into their courses. She supports and collaborates with many types of modalities: Live Streaming, Pre-Recorded Lectures for online, Video Conferencing, Skype, Adobe Connect and ITV.

She is currently self-studying American Sign Language and Spanish. She is also getting back into photography and looking forward to her trip to Cuba in March of 2017.

Photo of Rick Burns

Rick Burns

Media Services Technician CL 2
(207) 621-3328

Rick is a 1992 graduate of the New England School of Communications. While attending, he earned the honor of being named “Sound Recording Student of the Year.” Following this, Rick honed his craft as a videographer and editor, producing commercials, documentaries, promotional and music videos. His video journalism work was acknowledged in 1997 with an Associated Press of Ohio First Place Feature award. In addition, Rick’s video work with multimedia companies along with NBC and CBS affiliates has taken him to several states, as well as to Canada and the Dominican Republic. During this time, he furthered his education in Arts and Graphic Design while attending the University of Maine at Augusta and Youngstown State University in Ohio.

Rick’s career at UMA started in 2001 as a Distance Education Technician. Currently, he is a Media Services Technician ll at the Augusta campus and works in Interactive television. He also produces videos for the University of Maine centers and University College system.

In addition to working at UMA, Rick owns and operates a multimedia production company, Wing Walker Media. He enjoys writing and recording music, gardening, camping and cooking vegan meals with his wife Allison.

Photo of Stephen Hatch

Stephen Hatch

Media Services Technician CL 2
(207) 621-3046

Stephen Hatch works for University College on the Augusta campus as a Media Services Technician. He assists faculty in preparing and broadcasting classes to a statewide audience at the UC sites and centers, and he helps students and faculty with technical questions, Blackboard issues, and general distance education concerns. He has attended UM, USM, and has taken architecture classes through UMA. Stephen has had a background in technical fields, including stints as an iodination lab supervisor, a dialysis clinic chief technician, and has served many years as an MST at University College.

Fun fact: Stephen also restores historic military vehicles and plays guitar in Pejepscot Station, a Bluegrass/Americana band.